GDPR compliance with Dynamics 365 Business Central.

Smart functions:

Within the framework of GDPR, a number of rules have been imposed on companies which they must comply with in their day-to-day operations.

Thus people gained certain rights in relation to their personal data, such as the right to receive copies of the data, to request changes, to limit their processing, to have them deleted or to receive the data in an electronic format so that they can be transferred to another controller.

Dynamics 365 Business Central already comes with many useful functions as standard to help you do this. You’ll have less to worry about compliance and more time to focus on the important things.

For example, you can set up monitoring paths to ensure traceability, give users different rights, and thus limit access to personal data.

Powerful functions:

Your functions for GDPR compliance with Dynamics 365 Business Central.

  • Activation of monitoring paths

    Monitoring paths enable traceability and the establishment of responsibilities.

    Dynamics 365 Business Central includes a change log that allows you to track all direct changes that a user makes to data in the database. The change log also records changes to various system tables, allowing you to track changes to security subsystems such as users and authorizations.

  • Automatic encryption

    Ensure secure data processing, transmission and storage. Thanks to automatic encryption by Microsoft data centers, all data is always protected against unauthorized access.

  • Correction of customer data

    When you receive a request from someone affected to restrict the processing of customer data, you can simply extract the customer data concerned from the online service and store it in a separate container (i. e. on-site storage or separate web service with data isolation), isolated from the processing capabilities of any cloud application.

  • Deletion of customer data

    In Dynamics 365 Business Central, there are several ways to delete customer data:

    Mass deletion
    To quickly mass process multiple Dynamics 365 Business Central records, you can use the Excel Add-in to export data to Excel to delete multiple records and then import those changes.

    Deleting individual data
    Of course, you can also delete customer data stored in each field by manually deleting the data element that contains the target customer data. This includes, for example, documents that contain customer data (such as notes and posted sales and incoming invoices).

    Deleting an entire customer
    You can delete customer data directly by deleting a contact and then executing the batch order “Delete log entries for aborted interactions” to delete interactions for this contact.

  • Export of customer data

    Dynamics 365 Business Central lets you export customer data to an Excel file. In Excel, you can then edit the customer data and save it in a common, machine-readable format, such as CSV or XML.


  • Processing of requests from people affected

    As the one responsible, you are obliged to check every request immediately and to react to it. Several processes may be involved in order to fulfill a request according to your organization’s GDPR compliance rules. Dynamics 365 Business Central can help you with the following processes:

    • data discovery
    • export of data
    • deleting data
  • Restriction of the processing of customer data

    In Dynamics 365 Business Central, there are several ways to correct incomplete or incorrect customer data:

    Mass processing
    To quickly mass process multiple records from Dynamics 365 Business Central, you can use the Excel Add-In to export lists to Excel to correct multiple records and then import the changed data from Excel.

    Individual processing
    You can of course also change customer data stored in any field by manually editing the data element containing the personal data concerned.

  • Search for customer data

    Dynamics 365 Business Central lets you sort, search, and filter customer data using traditional methods. Learn more in our blog article “Sortieren, suchen und filtern in Dynamics 365 Business Central” (German).

  • User administration with different rights for the respective roles

    Within the user administration, you can set up different rights for different roles in your company to restrict access to personal data.


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