Implementation
“The project was implemented in individual sprints with regular review dates. In the process, a lot of legacy data had to be transferred in order to fully track past service orders. This was implemented professionally. We involved our employees at an early stage. Due to the size of our company, it was possible for all employees to be present at the first analysis workshop with our project manager and to contribute their needs.
During the implementation, we particularly liked the fast and flexible assistance provided by our project manager. He understood our work processes beyond the software and questioned them and made suggestions for improvement.
We liked this neutral vision very much and benefited from it a lot. His quick grasp allowed him to quickly see through our needs and always provide proactive assistance with the software setup. Dynamics 365 Business Central was thus adapted to our needs – but we also questioned and adapted our processes in positive ways at certain points.”
Result
“By the use of anaptis Configuration app, we can now configure variants easily. Directly from the sales line, we can now create several variants with different parts lists for an article. By adding Microsoft Power BI, our evaluation requirements were also solved. Minimal adjustments were made so that we now finally have the possibility to see which variant combinations have achieved certain sales/turnover in certain countries.
Our individual requirements were realized through minor customizations. We were finally able to partially automate our service processes with Dynamics 365 Business Central.
Today, cost estimates are automatically sent by mail directly from the system. In addition, the watches we sell (i.e. combinations of case and bracelet) are finally managed as unique serial items that can be distinguished and identified from one another by means of a serial number. Now, when customers take their watches to other jewelers for repair, they still know which watch it is (including history, components, date of delivery). In addition, we have generally introduced a history or archive for repairs.
We are already planning further adjustments together with our project manager (e.g. linking the ERP system to an online store or introducing a digital warranty card for our watches).”