Do a number of inquiries or problems (e.g. with customers or employees) occur repeatedly with you? Do your employees spend a lot of time answering the same requests over and over again? Do your employees have too little time available for complex inquiries and high-value interactions? Now you no longer have to worry about that.
We have often seen that companies still deal with activities that can be automated long ago, leaving less time for value-adding activities. That’s why we now offer you a brilliant solution.
Easily create your own virtual agents with Microsoft Power Virtual Agents. Why? With Power Virtual Agents, you can automatically resolve common requests or problems (such as those with customers or employees) so your agents can focus on complex requests and high-value interactions.
Integrate Power Virtual Agents into the products and services you use every day. There are hundreds of pre-built connectors available. You can also combine Power Virtual Agents with other applications to create custom workflows with Power Automate or complex scenarios with the Microsoft Bot Framework.
You can continuously monitor and improve your chatbot performance using AI-based data in an easy-to-read dashboard. The keyword artificial intelligence may sound like it’s all very complicated at first. But like the other components of the Microsoft Power Platform, this application requires no code and is highly intuitive. You can also create advanced scenarios by using the Azure Bot Service.
What does the application now look like in practice? The powerful dialog AI capabilities of Microsoft Power Virtual Agents enable your users to have rich, multi-round conversations that quickly lead to the right solution.
Unlike most products on the market, there is no need to retrain AI models. Just give a few short examples of the topic you want the bot to work on, set up the conversation with the graphical editor, and your bot is ready to handle customer requests for it. You can even try out your changes in real time in the test window. Do you already have ideas which topics your chatbot should learn first?
Chatbots created with Power Virtual Agents can be used for different scenarios. We have compiled some use cases for you:
This assistant can help employees with a variety of tasks, from onboarding and scheduling to managing benefits and IT issues. With Power Virtual Agents, employees can easily schedule meetings, update their time tracking, select benefits and access employee information through a single chat interface in the employee portal, which is also available for iOS and Android.
By using it, companies can provide high-quality customer service to their clientele even with a large number of support requests. The chatbot automatically responds to requests, freeing employees to focus on higher-value tasks and solving complex customer problems.
The creation of a chat bot does not require any programming or programming knowledge. Developers can also create advanced scenarios using the Bot Framework SDK and tools.
The Chat Bot takes care of recurring requests and relieves your employees of a lot of work, leaving them more time for quality interactions.
Improve customer satisfaction by giving your customers the ability to quickly resolve issues with personalized bot conversations around the clock.
Reduce your costs by automating recurring requests and freeing up time to deal with more complex issues.
Power Virtual Agents offers a huge variety of interfaces to different data sources, allowing the chatbot to launch complex queries in a fraction of a second and thus send high quality responses to visitors/customers. These data sources come from both third-party vendors and Microsoft itself.
For example, you can connect your CRM system or other components of the Power Platform such as the Power Automate application. By connecting to Power Automate, custom workflows can be integrated.
Because Power Virtual Agents is a component of the Microsoft Power Platform, the application can work seamlessly with the other components. One of these components is Power Automate. Integration with the chatbot means that you can create custom workflows using hundreds of connectors and map complex chat histories.
For example, you can create a flow for weather forecasting. You do this by setting up the workflow in Power Automate using a weather connector and making it available to the bot. Then, when a user asks if it’s going to rain today, the flow could trigger the bot to ask for the user’s city and zip code and then output the weather forecast.
With Power Virtual Agents, you can publish bots to connect with your customers on multiple platforms or channels. These include live websites, mobile apps, and messaging platforms like Microsoft Teams and Facebook.
If the chatbot does not know the answer to the questions asked by the user, the user can be referred to a service employee. This ensures that your customers get the support they need at all times.
You can monitor and improve bot performance at any time. With Power Virtual Agents, you can monitor the performance of your bots using powerful metrics and AI-driven dashboards. Easily see which topics are doing well and where the bot can improve, and make quick adjustments to improve performance.
Power Virtual Agents works hand in hand with other Microsoft products, such as the other components of the Power Platform and Dynamics 365, so you can connect Power Virtual Agents with Dynamics 365 Customer Service Insights for a holistic view of your customer service operations. You can share Customer Service Insights and Power Virtual Agents to determine what issues are trending or consuming support resources and then easily automate them.
Yes, it is possible to integrate Microsoft Cognitive Services, which are part of Microsoft Azure, into the chatbot. This is a summary of several AI services. With the help of the Language Understanding Intelligent Service (LUIS) the bot can for example detect the intention of the user. It is able to understand speech acoustically or to convert its own messages into speech and output them.
However, chat communication is not limited to text. The user can also upload pictures. This results in application scenarios in which image recognition appears to be useful. Examples could be that a barcode, meter reading or a complete invoice is read using text recognition. The user then does not have to type these in a complicated way.
The default appearance of the bot is defined by the bot’s canvas. This is the concept and design of the bot. You can customize the canvas in two ways, depending on the complexity of the customizations:
We can help you customize your bot. Simply contact us.
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