Do a number of inquiries or problems (e.g. with customers or employees) occur repeatedly with you? Do your employees spend a lot of time answering the same requests over and over again? Do your employees have too little time available for complex inquiries and high-value interactions? Now you no longer have to worry about that.
We have often seen that companies still deal with activities that can be automated long ago, leaving less time for value-adding activities. That’s why we now offer you a brilliant solution.
With Microsoft Power Virtual Agents for Dynamics 365 Business Central, you can easily create your own virtual agents or dialogue-enabled bots. The virtual agents automatically answer frequently occurring queries or problems (e.g. from customers or employees). This way, no one from your team has to answer these recurring enquiries and time is freed up again for complex enquiries and high-quality interactions. You can continuously monitor and improve your finished chatbot performance using AI-based data in an easy-to-read dashboard.
Hundreds of pre-built connectors are available for you to integrate with the products and services of your choice. You can also connect Power Virtual Agents with Power Automate to create practical workflows. Or even with the Microsoft Bot Framework to create complex scenarios.
Unlike most products on the market, there is no need to retrain AI models.
Simply give the bot a few short examples of the desired topic. You’re ready to build the conversation with the graphical editor. In no time, your bot is ready to handle requests from your clientele or team. You can even try out your changes in real time in the test window. Do you already have ideas about which topics your chatbot should learn first?
We present two typical use cases of Microsoft Power Virtual Agents for Dynamics 365 Business Central:
Questions of the team
Your virtual assistant can help your team with requests (e.g. onboarding, scheduling, benefits administration, time tracking, retrieving employee information) that you send through the Power Virtual Agents chat interface.
Your virtual assistant or chatbot can offer your customers a high-quality automated service for a large number of support requests. This gives your customer service team more time to solve complex customer problems.
The creation of a chat bot does not require any programming. So non-techies can easily work with it. Developers can also create advanced scenarios.
The chatbot takes over recurring requests and thus relieves your employees of a lot of work, so that they have more time for high-quality interactions and costs are saved for this.
Improve customer satisfaction by giving your customers the ability to quickly resolve issues with personalized bot conversations around the clock.
Power Virtual Agents offers a huge variety of interfaces to different data sources, allowing the chatbot to launch complex queries in a fraction of a second and thus send high quality responses to visitors/customers. These data sources come from both third-party vendors and Microsoft itself.
For example, you can connect your CRM system or other components of the Power Platform such as the Power Automate application. By connecting to Power Automate, custom workflows can be integrated.
Because Power Virtual Agents is a component of the Microsoft Power Platform, the application can work seamlessly with the other components. One of these components is Power Automate. Integration with the chatbot means that you can create custom workflows using hundreds of connectors and map complex chat histories.
For example, you can create a flow for weather forecasting. You do this by setting up the workflow in Power Automate using a weather connector and making it available to the bot. Then, when a user asks if it’s going to rain today, the flow could trigger the bot to ask for the user’s city and zip code and then output the weather forecast.
With Power Virtual Agents, you can publish bots to connect with your customers on multiple platforms or channels. These include live websites, mobile apps, and messaging platforms like Microsoft Teams and Facebook.
If the chatbot does not know the answer to the questions asked by the user, the user can be referred to a service employee. This ensures that your customers get the support they need at all times.
You can monitor and improve bot performance at any time. With Power Virtual Agents, you can monitor the performance of your bots using powerful metrics and AI-driven dashboards. Easily see which topics are doing well and where the bot can improve, and make quick adjustments to improve performance.
Power Virtual Agents works hand in hand with other Microsoft products, such as the other components of the Power Platform and Dynamics 365, so you can connect Power Virtual Agents with Dynamics 365 Customer Service Insights for a holistic view of your customer service operations. You can share Customer Service Insights and Power Virtual Agents to determine what issues are trending or consuming support resources and then easily automate them.
Yes, it is possible to integrate Microsoft Cognitive Services, which are part of Microsoft Azure, into the chatbot. This is a summary of several AI services. With the help of the Language Understanding Intelligent Service (LUIS) the bot can for example detect the intention of the user. It is able to understand speech acoustically or to convert its own messages into speech and output them.
However, chat communication is not limited to text. The user can also upload pictures. This results in application scenarios in which image recognition appears to be useful. Examples could be that a barcode, meter reading or a complete invoice is read using text recognition. The user then does not have to type these in a complicated way.
The default appearance of the bot is defined by the bot’s canvas. This is the concept and design of the bot. You can customize the canvas in two ways, depending on the complexity of the customizations:
We can help you customize your bot. Simply contact us.
Get to know us and our solution! We will be happy to present the product to you in a free initial consultation. You will be able to assess whether we as a partner and Microsoft Power Virtual Agents as a solution are a good fit for you.
We look forward to your inquiry!
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