Do you need immediate help in the application? Get help via TeamViewer. With anaptis QuickSupport you get quick and easy Microsoft Dynamics support from our experts, who remotely access your PC and advise and support you as if they were on-site.
You can reach us on weekdays between 08:30 and 17:00 (CEST). We will answer your questions within one to two working days.
Until your anaptis consultant can see your screen content, there are only three steps:
1. Making contact
To use our QuickSupport, contact us. You have different possibilities to do so:
2. Start TeamViewer
If prompted, click the “Use QuickSupport now” button and execute the corresponding .exe file after downloading. We use TeamViewer as the Quick Support tool.
Use QuickSupport now
3. Transmission of the session ID
Then transfer the session ID to your anaptis consultant. Now you can start!
Below you can see the version that we currently support:
Our customers should be able to decide for themselves how much work they want to hand over to us and how much they want to do themselves. In this workshop we pass on our knowledge to you. We will introduce you theoretically and practically to the development in Dynamics 365 Business Central.
You can contact our customer support
from Monday to Friday between 9 and 17 o’clock.
Within the regular working hours (on workdays from Monday to Friday between 9 a.m. and 5 p.m.) we can always be reached. Should it happen that we miss a call, we will call you back in 60 minutes on average. Inquiries by e-mail are usually answered within a response time of four hours (if the message is received by 14:00, otherwise on the following working day).
In individual cases, however, it can deviate from this.
Our services are generally billed according to the actual time and effort incurred and are invoiced in 15-minute intervals. The costs are based either on our official price list (see downloads) or the conditions agreed with you individually.
If we have not been able to answer all your questions about our support, please contact us. We will be glad to help you.
We look forward to your inquiry!
We may need your phone number to schedule an appointment and determine your needs.
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