Success factor: Change management in ERP projects.

More than just a software project:

Let’s not sugarcoat it: ERP projects are usually huge projects that run slowly and not always smoothly. As an honest partner our task includes telling you as a customer honestly that you yourself are also responsible for the success of the ERP project – keyword: change management in the ERP project.

Far too often, the term digital transformation is reduced only to the digital and the ongoing transformation of a company is neglected. As a result, important steps such as goal formulation, communication, and changes in mindset and culture often fall by the wayside. But these are precisely the most important success factors of a digitization project.

Make it better:

Your challenge: Avoid change management mistakes.

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    Targets not sufficiently defined

    ERP projects can fail if goals are defined too superficially. If there are no goals that are transparent and comprehensible for all employees, the project is already doomed to failure.

    Goals should be specific, measurable, achievable, relevant and scheduled. A goal in this sense is not process optimization. That would be too vague and in the end it would be difficult to understand whether the goal was achieved or not.

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    Lack of or poor communication

    ERP projects can fail if there is no communication about why the project is being carried out, what benefits it brings to the company and the individual, and what tasks need to be done. Why? Changes are always associated with emotions and are not easy for many people to manage.

    Communication is therefore very important when it comes to an influential project like that and plays a decisive role in whether an ERP project succeeds or fails.

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    Lack of cooperation from the customer

    ERP projects can fail if the employees of a company cannot provide sufficient input in addition to their regular daily business. This includes testing functions, learning how to use the application and providing feedback. No software will achieve the desired goals if the willingness to do so is missing.

    We as an ERP vendor can provide the best software in the world. However, it is of no use if the company and its employees do not participate in the project. Experience shows that we speak of a 50:50 task sharing. You as a customer must show commitment and know what you are getting into and what an ERP project means.

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    Technical difficulties

    ERP projects can fail for technical reasons (e.g. problematic interfaces to other systems) or due to hardware problems. However, the chance of this happening is small. After all, the technical possibilities are constantly improving and there are hardly any requirements that cannot be implemented. Nevertheless, we mention the point here for the sake of completeness.

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    Resistance of the employees

    ERP projects can fail if resistance from employees opposes a project. If you confront your employees – to put it bluntly – with the news only on the day of the software launch and determine from the top down that everyday life will now be completely reorganized by the new software, you will encounter resistance. Your employees resist, are dissatisfied and the ERP project is doomed to failure.

    Why? People are creatures of habit. This applies to all of us and is not reprehensible. You as a manager only have to make use of this fact and counteract. This is where communication comes into play again.

How to succeed:

Our solution for successful change management in erp projects.

You have a lot of work to do, which we can’t do for you any more than any other ERP provider. After all, in the best case scenario, a new ERP solution will initiate change processes in your company and you should take your employees on this journey of change. To ensure that you are well-prepared and have a realistic idea of your upcoming project, we would like to give you an overview of our experiences as well as dos and don’ts in change management.

Clear communication

It is important for successful change management in the ERP project that the management and other persons authorized to make decisions argue the joint project and call for committed cooperation. This will keep you motivated and communicating during the project to achieve openness and acceptance in your team and ensure the necessary contribution.

Kick-off meeting

It is important for successful change management in the ERP project, that every software introduction should begin with a kick-off meeting, which, in addition to the organizational obligations, also addresses the expectations of all persons involved in your company. At the same time, the kick-off meeting serves to create the necessary understanding for the challenges and prerequisites so that no misunderstandings arise and harmonizing groups work together.

Regular feedback

It is important for successful change management in the ERP project, to obtain feedback. That way you can counteract resistance and disorientation. Ideally, you do this not only at the end of the project, but regularly during the ongoing project.


Securing culture

In the end, it is important It is important for successful change management in the ERP project to anchor the transformation in the corporate culture. In this way, you avoid relapses and also ensure a certain ability to transform in the future.

What are you waiting for?

Contact us to inquire about your transformation project.

Get to know us! In a free initial consultation, we will find out together whether we as a partner company as well as Microsoft’s product portfolio as a solution fit the needs of your medium-sized company.

We look forward to your inquiry!

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