Microsoft Dynamics NAV in serial production for eyewear.

Succes story:

Koberg + Tente started 70 years ago as a classic optics trade. Today, the Münster-based eyewear manufacturer sells its products all over Europe. The complex logistics must be managed optimally. In order to keep the current stock and the dispatch of the products in view at all times and thus enable an ideal customer support, a change of the system over time became unavoidable. In cooperation with anaptis, Koberg + Tente has optimized its business processes.

Initial situation

“Our current solution cannot map industry-specific features such as managing glasses by color, model, collection and size.

Even before working with anaptis, we worked with Navision. We were also satisfied with the system right from the start. However, the support provided by the large software provider did not match our expectations.”

Challenges at a glance:

Mapping of industry-specific processes
Dealing with variants of glasses
More personal support from the partner company

Objective

“We need a specific version of the Dynamics NAV system that is very good at replicating the industry-specific characteristics and business processes and helps to optimize processes.“

Frank Tente, Manging Director, Koberg + Tente GmbH & Co. KG

“Comprehensive support is elementary, especially in the IT area, because a layman can quickly get lost here and the IT structure is the basis of logistics as well as administration. After switching to anaptis, we were able to benefit from a good service that made us feel well looked after all around.”

Result

“Comprehensive support is essential, especially in the IT sector, as a layman is quickly thrown out, and the IT structure is the basis of logistics and administration. After switching to anaptis, we were able to benefit from a good service with which we feel well looked after.

The company anaptis suited us well from the first impression, which was confirmed afterwards, especially in human terms. Comprehensive support is particularly elementary in the IT area, as a layperson is quickly lost. In addition, the IT structure forms the basis for logistics and administration. Now that we’ve switched to anaptis, we can benefit from a good service that makes us feel well-supported all round.”

Enhancements at a glance:

quick problem solving
realiable partner (competence and high commitment)
industriy-specific adaptations
better customer support and reduced sources of error
better logistics (stock and status at a glance)
better up to date (updates)

Products